RIGHT TO RECEIVE APPROPRIATE TREATMENT AND CARE

You have the right to:

SEEK HEALTH CARE in the public or private sector and receive response to you/your authorized/legal representative’s request for health care

OBTAIN SPECIFIC APPOINTMENT TIME for ambulatory/outpatient care/child care services.

HEALTH PROMOTION/ ILLNESS PREVENTION and non-emergency care based on clinical need at the health centre/clinic. Alternately, you may go to the private practitioner.

EMERGENCY MEDICAL CARE at any time at the accident and emergency department of hospitals.

HOME VISITS, when warranted, for young children, the elderly and special cases.

OBTAIN REFERRAL FOR SPECIALIST CARE WHEN NECESSARY:

within or outside of the institution

for treatment/services not available at the specific institution

for treatment/services beyond the scope of the attending care giver.

You/your authorized/legal representative has the right to:

TIMELY, COMPLETE INFORMATION in terms that can be understood about your diagnosis, treatment and prognosis/placement for care and protection.

OBTAIN A SECOND OPINION on proposed diagnostic/therapeutic procedures if you and your attending doctor think it necessary. This will be at your own expense.

GIVE INFORMED,VOLUNTARY, WRITTEN CONSENT prior to the commencement of diagnostic and/or therapeutic procedures.

REQUEST ACCESS TO YOUR MEDICAL RECORDS for medical or legal purposes.

SEE AND SIGN ANY REPORT that is prepared for an employer or insurance company.

REASONABLE SECURITY to the extent that the installations of the building and practices in the institution allow.

FILE A COMPLAINT AND HAVE IT PROMPTLY INVESTIGATED when you/he/she considers that your rights have been breached. Thus you/your authorized/legal representative:-

can obtain and formally complete the appropriate documentation and or speak with the appropriate officer in the hospital or health centre immediately after the incident and or within ten (10) days.

will receive a written reply, either interim or about the results of the outcomes related to the investigation of the complaint within fourteen (14) working days after.

STANDARDS & REGULATION DIVISION PHARMACEUTICAL & REGULATORY AFFAIRS DEPARTMENT - Registration of New Drugs

Right to Receive Appropriate Treatment and Care