Career Opportunity – Senior Investigator (Not Vacant) (GMG/SEG 1)


To conduct investigations on circumstances pertaining to compromise of professional standards in the delivery of Health Care services.



  • Facilitate investigations of the breakdown in standards of delivery of health care
  • Receives directly, through Regional Director or Parish Manager documented complaints from patients or clients of public and private institutions;
  • Receives and verifies notifications of breaches of delinquency received orally or through the media
  • Establishes contact with persons affected by substandard service delivery and obtaining full documentation as required to facilitate a thorough investigation;
  • Establishes and maintains contact with Regional Director, Parish manager and CEO/Director of the institution under review in order to further the conduct of investigation;
  • Establishes and maintains contact with designated representative of professional associations and councils whose members may be involved or implicated by the complaint;
  • Conducts enquiries on professional behaviour re the situation which led to the lodging of a complaint;
  • Collaborates with the Director, Health Services Development and Coordination and Health Promotion and Protection where breach of public policy or departure from standards may be of concern;
  • Requires from these Divisions professional reports/evaluation on specialized areas of health care delivery to form part of the assessment and in due course background to any legislative process that may be forth coming;
  • Maintains communication with Legal Services Branch to ensure that support is received for the investigation process and provided to any process of litigation which is being undertaken
  • Documents formally, charges for minor breaches of standards or regulation
  • Ensures that files regarding cases of delinquency are maintained with accurate and complete information
  • Formulates weekly and monthly reports for Director, Investigations & Enforcement.
  • Conducts analysis of frequency of breaches of standards and regulations to inform strategic changes in systems or standards.



Functional /Technical Competencies Levels
Knowledge of Customer Service and health Services Audit 2
Knowledge of research methods and techniques 2
Knowledge of computer packages e.g. Spreadsheets 2
Knowledge of National health Policy 2



  • A certified health care professional
  • Additional qualification in Health care or Hospital Management
  • A minimum of eight (8) years working experience as a healthcare professional
  • Knowledge of pharmacy related practices will be an asset


Interested persons may apply in writing accompanied by resumes. Applications must be submitted no later than Wednesday, October 31, 2018 to:

Human Resource Management & Development
Ministry of Health
10A Chelsea Avenue
Kingston 10

Please note that responses will be sent to short- listed applicants only.