Career Opportunity – Telephone Operator (OPS/TO 1) (Vacant)

JOB PURPOSE

Under the general direction of the Manager, Office, Assets & Special Services the incumbent is responsible for operating the telephone switchboard and maintaining records of all long distance calls.

 

KEY OUTPUTS

  1. Calls processed.
  2. Bills reconciled
  3. Faulty lines reported

 

KEY RESPONSIBILITY AREAS

  1. Checks telephone lines daily and promptly report faulty lines to Cable & Wireless
  2. Receives incoming calls, identifying the officers required and connecting callers to the appropriate extensions.
  3. Answers calls from extensions, dialling numbers required and connecting the party to the officer(s)
  4. Advises officers as to any difficulties being experienced in obtaining number requested.
  5. Ensures that long distance calls made are authorized by the head of divisions before calls are placed.
  6. Records all calls indicating official or private in the Telephone Register.
  7. Reconciles monthly bills from cable & Wireless with details recorded in Telephone Register
  8. Informs all officers and Administrator, Special Services of amounts owing for private calls.
  9. Perform any other related duties, as assigned by the Manager, Office, Assets & Special Services

 

REQUIRED COMPETENCIES

Core Competencies Levels
Good oral communication skills 1
Problem solving and decision making 1
Interpersonal skills 1
Customer and quality focus 1
Initiative 1

 

Functional/Technical Competencies
Good telephone etiquette
Polite manner and pleasant speaking voice
Knowledge of Electronic Switchboard System
Helpfulness

 

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

  • Four (4) CXC, Grade 1-3 or O’ Level including English Language
  • Training in customer services techniques; plus
  • Training in switchboard techniques
  • Two (2) years experiences in a similar position

 …………………………………………………………………………………………………………

 

Interested persons may apply in writing accompanied by resumes. Applications must be submitted no later than April 23, 2019 to:

Director
Human Resource Management & Development
Ministry of Health
10A Chelsea Avenue
Kingston 10
jobs@moh.gov.jm

Please note that responses will be sent to short- listed applicants only