Receptionist/Telephone Operator (OPS/TO 1)

JOB PURPOSE

Under the general direction of the Manager, Office, Assets & Special Services the incumbent is responsible for operating the telephone switchboard and maintaining records of all long distance calls.

 

KEY OUTPUTS

  • Calls processed.
  • Bills reconciled
  • Faulty lines reported

 

KEY RESPONSIBILITY AREAS

  • Checks telephone lines daily and promptly report faulty lines to Cable & Wireless
  • Receives incoming calls, identifying the officers required and connecting callers to the appropriate extensions.
  • Answers calls from extensions, dialing numbers required and connecting the party to the officer(s)
  • Advises officers as to any difficulties being experienced in obtaining number requested.
  • Ensures that long distance calls made are authorized by the head of divisions before calls are placed.
  • Records all calls indicating official or private in the Telephone Register.
  • Reconciles monthly bills from cable & Wireless with details recorded in Telephone Register
  • Informs all officers and Administrator, Special Services of amounts owing for private calls.
  • Perform any other related duties, as assigned by the Manager, Office, Assets & Special Services

 

REQUIRED COMPETENCIES

Core Competencies Levels
Good oral communication skills 1
Problem solving and decision making 1
Interpersonal skills 1
Customer and quality focus 1
Initiative 1

 

Functional/Technical Competencies
Good telephone etiquette
Polite manner and pleasant speaking voice
Knowledge of Electronic Switchboard System
Helpfulness

 

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

  • Four (4) CXC, Grade 1-3 or O’ Level including English Language
  • Training in customer services techniques; plus
  • Training in switchboard techniques
  • Two (2) years experiences in a similar position

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Interested persons may apply in writing accompanied by resumes. Applications must be submitted no later than Friday, July 24, 2020 to:

Director
Human Resource Management & Development
Ministry of Health & Wellness
10A Chelsea Avenue
Kingston 10
jobs@moh.gov.jm

Please note that responses will be sent to short- listed applicants only.