Technical Support Services Administrator (MIS/IT 6) [Not Vacant]

JOB PURPOSE

Provide Technical Support for internal and remote users on the corporate and remote networks from installing and configuring workstation, and operating systems to support applications and troubleshooting hardware and software issues. Maintain an inventory of all information technology resources and coordinate the computer training of off-the shelf and custom applications for the Ministry and its relate agencies.

 

KEY OUTPUTS

  • Technical supervision and guidance provided
  • Computer security procedures developed and implemented
  • Inventory of all Information Technology related resources including wide area network peripherals maintained
  • Technical support provided to the users in the Ministry of Health & Wellness and its related agencies
  • Training plans developed and implemented

 

KEY RESPONSIBILITY AREAS

  • Ensures the maintenance and support of all Ministry of Health’s Information Technology equipment
  • Administers the hardware related resources of the Local Area and wide area network operated by the Ministry of Health & Wellness and related agencies.
  • Organizes training in the use of custom and off-the shelf applications and manipulating software technology
  • Manages and administers the creation of user accounts and system policies on the NT and LINUX platform
  • Receives hardware related jobs from the Help Desk and assign appropriate technician for equitable distribution of jobs
  • Confers with Directors, Managers or user’s representative to determine information technology needs
  • Supervises the installation and configuration of application software on Internal and remote users workstation
  • Maintains current inventory of information technology equipment
  • Supervises the repair, Installation, configuration and distribution of all Ministry of Health Information Technology equipment
  • Troubleshoots problems that arises in Regional Health Authorities in relation to the Patient Administration System
  • Ensures the design and transfer of health related reports from Patient Administrator system sites to the Ministry of Health
  • Provides technical support to Regional Health Authorities utilizing UNIX/LINUX platform
  • Provides technical guidance to all Ministry of Health users, including Heath Facilities Maintenance Unit, National Public Health Laboratory and National Blood Transfusion Service
  • Participates in Information technology workshops, committees and seminars in order to improve user satisfaction
  • Prepares, reviews and evaluates request for proposals and tender document
  • Performs any other related duties that may be assigned from time to time

 

PERFORMANCE STANDARDS

  • Prioritise and resolve internal and external users hardware and software technical support issues within three (3) days
  • Computer related issues logged and feedback provided within 24 hours
  • All users trained in the use of off-the–shelf and custom application software three (3) months of receipt of software
  • General maintenance of IT equipment are resolved at least every quarter
  • Quarterly audit of IT resources

 

REQUIRED COMPETENCES

Functional/Technical Competencies
The ability to prioritise and work with minimal supervision
Ability to analyse, diagnose and resolve operation and system issues
Sound knowledge of Microsoft office Products, Microsoft Exchange, Windows operating systems and Unix/Linux, SQL server
Ability to provide guidance to technical staff, to troubleshoot hardware and software problems
Working knowledge of FoxPro, Microsoft Access and Visual Basic
Ability to test and document software applications

 

Core Competencies levels
Excellent time management 2
Problem solving and decision making 2
Oral communication skills 2
Written communication 2
Technical skills 2
Planning and organizing 2
Confidentiality 2
Teamwork and cooperation 2

 

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

  • A BSc. in computer science plus
  • A minimum of four (4) years experience in the maintenance of computer hardware with at least one (1) being at a supervisory level
  • Any equivalent combination of education and experience

 

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Interested persons may apply in writing accompanied by resumes. Applications must be submitted no later than Tuesday, October 6, 2020 to:

Director
Human Resource Management & Development
Ministry of Health & Wellness
10A Chelsea Avenue
Kingston 10
jobs@moh.gov.jm

Please note that responses will be sent to short- listed applicants only.