Terms of Reference – IT Specialist Echo

BACKGROUND 

Project ECHO (Extension for Community Healthcare Outcomes) is an innovative hub and spoke programme, designed to create knowledge networks bringing together healthcare providers in low-resourced areas and specialty care providers through a tele-mentoring programme using brief lectures and case‐based presentations. These networks have been shown to increase capacity for healthcare providers to identify, treat, and manage patients. Using basic, widely available teleconferencing technology, clinical management tools and case‐based learning, healthcare providers develop knowledge and self‐efficacy on techniques for management and quality improvement.  

Project ECHO has been recognized globally as a successful tool to improve care outcomes. The purpose of the ECHO sessions is to build capacity and to dramatically increase the effectiveness of the group by sharing best practices.  Project ECHO has supported the development of over 303 hubs worldwide in more than 35 countries on six continents for approximately 70 diseases and conditions, including ongoing engagement in Jamaica through the Ministry of Health and Wellness (MOHW) and partner non-governmental organizations (NGOs).

The MOHW will be establishing an ECHO HUB to centralize and streamline efforts and maximize outreach in the most cost-effective manner. The MOHW will engage the Regional Health Authorities (RHAs), agencies, and related organizations that make up the public health system to strengthen capacity for healthcare delivery. Using the ECHO platform, public sector healthcare providers throughout the country will have access to the expertise of the central MOHW and subject matter experts without having to travel and in some cases, refer patients. Healthcare providers can connect via their Smartphones, laptops, or other computer systems. By setting up the system and infrastructure, the model can be leveraged quickly to help integrate best practices, new policies and healthcare education.

 

THE TEAM

The team is led by the Family Health Unit (FHU) of the MOHW with input from the Director, Systems Information & Technology Unit (S.I.T.U.) and the Public Relations and Communication Unit. The successful individual will form part of this team on a contract basis and report to the Director, SITU. The successful individual will also work collaboratively with other Units and Branches across the MOHW, RHA’s, health centres and hospitals.

The position will be funded by the IDB funded project  to support the Health Systems Strengthening for the Prevention & Care Management of Non- Communicable Diseases (NCD) Programme.

 

RESPONSIBILITIES

The primary function of this contract is to provide IT implementation and ongoing technical support for the tele-mentoring programme where specialty physicians use distance learning and web conferencing technologies to provide remote clinical mentoring and training to primary care physicians.  The successful candidate will assess the current infrastructure at healthcare sites across Jamaica, identify what technology needs to be in place to support implementation of the distance learning and web-conferencing technology and lead the implementation of the technology in collaboration with local IT resources. The successful candidate will also provide technical support during the mentoring and training sessions to ensure each session is delivered seamlessly. This contract is full-time for a six months’ period starting in September 2019 and then half-time for 12 months, with the possibility of renewal pending satisfactory performance.

The key responsibilities include:

  • assessing the current technology infrastructure at sites
  • serving as a primary IT liaison to participating clinics
  • advising and assisting with management of video-conferencing software installation and connection testing
  • performing remote and local IT trainings with participating ECHO clinic sites as needed
  • analysing and solving problems related to computer applications and systems for the programme
  • Providing a wide range of in-depth technical assistance and guidance to all participants
  • Reviews, evaluates and recommends solutions for hardware and software acquisitions
  • Attending and facilitating teleECHO sessions from an IT standpoint

 

DELIVERABLES

  • Product 1: Current State Assessments and Recommendations Reports – Brief report on each site summarizing the infrastructure it currently has in place and making recommendations for purchases to support the distance learning and web-conferencing technologies
  • Product 2: IT Support Training Materials – Training presentation and supporting materials for IT personnel at sites to support the equipment
  • Product 3: Implementation of required telehealth technology solutions and infrastructure at designated health facilities, in collaboration and coordination with local IT resources
  • Product 4: Ongoing technical support of tele-mentoring technologies and infrastructure

Products / deliverables 1 – 3 is to be presented within the first 6 months of the contract.

 

MINIMUM REQUIREMENTS

Education: A university degree from an accredited institution in computer science, health informatics, health/hospital administration, public health, or business administration.

Experience:

  • Minimum five years of experience providing Tier 1 and Tier 2 IT support, preferably in a healthcare environment.
  • Minimum two years of experience conducting technology assessments.
  • Minimum three years-experience with planning, implementing and supporting video conferencing solutions, technologies and infrastructure.

Languages: Advanced writing, communication, and presentation skills in English.

 

CORE AND TECHNICAL COMPETENCIES

  • Experience conducting IT assessments and making recommendations
  • Experience providing enterprise-level IT support
  • An understanding of distance education technologies and web-conferencing technologies
  • Strong organization skills
  • Ability to communicate with non-technical staff
  • Ability to work independently without direct supervision

 

OPPORTUNITY SUMMARY

  • Full-time for 6 months and half-time for 12 months, with the possibility of renewal pending satisfactory performance
  • Starting date: October 2019
  • Location: Kingston, with travel across the island
  • Reporting to: Director, SITU, MOHW

 

MINISTRY OF HEALTH AND WELLNESS
REQUEST FOR EXPRESSIONS OF INTEREST
INDIVIDUAL CONSULTANT
IT SPECIALIST – ECHO


JAMAICA
Support for the Health Systems Strengthening for the Prevention and Care
Management of Non-Communicable Diseases Programme
Loan No: JA-L1049
Assignment Title:  IT SPECIALISTECHO (Extension for Community Healthcare Outcomes)

The Government of Jamaica has received financing from the Inter-American Development Bank (IDB) toward the cost of the Support for the Health Systems Strengthening for the Prevention and Care Management of Non- Communicable Diseases Programme, and intends to apply part of the proceeds for consulting services.

The consulting services (“the Services”) will include IT implementation and ongoing technical support for the tele-mentoring programme as well as assessment of the current infrastructure at healthcare sites across Jamaica to identify what technology needs to be in place to support implementation of the distance learning and web-conferencing technology and lead the implementation of the technology in collaboration with local IT resources. The assignment is for a duration of eighteen months.

The Ministry of Health and Wellness now invites eligible individual consultants to indicate their interest in providing the Services. The requirements are:

  • A university degree from an accredited institution in computer science, health informatics, health/hospital administration, public health, or business administration Experience:
  • Five years of experience providing Tier 1 and Tier 2 IT support, preferably in a healthcare environment.
  • Minimum two years of experience conducting technology assessments.
  • Minimum three years-experience with planning, implementing and supporting video conferencing solutions, technologies and infrastructure.

The attention of interested Consultants is drawn to paragraph 1.9 of the IDB’s: Policies for the Selection and Contracting of Consultants financed by the Inter-American Development Bank GN-2350-9, March 2011, setting forth the IDB’s policy on conflict of interest.  A Consultant will be selected in accordance with the Selection of Individual Consultants method set out in the IDB’s Policies.

Expressions of interest in the form of an Application letter and Curriculum Vitae must be delivered to the address below (in person, or by mail, or by fax, or by e-mail) by September 17, 2019. The detailed Terms of Reference for the Consultancy Service is available on the website of the Ministry of Health and Wellness at www.moh.gov.jm.

The Procurement management Specialist
Support for the Health Systems Strengthening for the Prevention and Care
Management of Non-Communicable Diseases Programme
3rd Floor, Ministry of Health and Wellness
10 A Chelsea Avenue
Kingston 5, Jamaica W.I
Tel: (876) 633-7934
E-mail: hsspproject@moh.gov.jm

We thank all applicants however please note only shortlisted candidates will be contacted.

 

 

TERMS OF REFERENCE
PROGRAMME MANAGER / ECHO COORDINATOR

 

BACKGROUND 

Project ECHO (Extension for Community Healthcare Outcomes) is an innovative hub and spoke programme, designed to create knowledge networks bringing together healthcare providers in low-resourced areas and specialty care providers through a tele-mentoring programme using brief lectures and case‐based presentations. These networks have been shown to increase capacity for healthcare providers to identify, treat, and manage patients. Using basic, widely available teleconferencing technology, clinical management tools and case‐based learning, healthcare providers develop knowledge and self‐efficacy on techniques for management and quality improvement.  

Project ECHO has been recognized globally as a successful tool to improve care outcomes. The purpose of the ECHO sessions is to build capacity and to dramatically increase the effectiveness of the group by sharing best practices.  Project ECHO has supported the development of over 303 hubs worldwide in more than 35 countries on six continents for approximately 70 diseases and conditions, including ongoing engagement in Jamaica through the Ministry of Health and Wellness (MOHW) and partner non-governmental organizations (NGOs).

The MOHW will be establishing an ECHO HUB to centralize and streamline efforts and maximize outreach in the most cost-effective manner. The MOHW will engage the Regional Health Authorities (RHAs), agencies, and related organizations that make up the public health system to strengthen capacity for healthcare delivery. Using the ECHO platform, public sector healthcare providers throughout the country will have access to the expertise of the central MOHW and subject matter experts without having to travel and in some cases, refer patients. Healthcare providers can connect via their Smartphones, laptops, or other computer systems. By setting up the system and infrastructure, the model can be leveraged quickly to help integrate best practices, new policies and healthcare education.

 

THE TEAM

The team is led by the Family Health Unit (FHU) of the MOHW with input from the Director, Systems Information & Technology Unit (S.I.T.U.), the Director, Health Promotion and Protection and the Public Relations and Communication Unit. The successful candidate will form part of this team on a contract basis and report to the ECHO Lead Mentor and Facilitator. The successful individual will also work collaboratively with other Units and Branches across the MOHW, RHA’s, health centres and hospitals as well as academia.

The position will be funded by the IDB funded project  to support the Health Systems Strengthening for the Prevention & Care Management of Non- Communicable Diseases (NCD) Programme.

 

RESPONSIBILITIES

The officer will manage the day-to-day operations of the Hub, coordinating and facilitating information flow between the Office of ECHO Hub (the MOHW) and ECHO spoke participants in rural and urban areas. The successful candidate will work closely with the ECHO Lead and Facilitator who will be responsible for developing or identifying appropriate disease care models, designing the tele-mentoring clinic and supporting materials and facilitating the tele-mentoring clinics. This contract is full-time for one year starting in September 2019, with the possibility of renewal pending satisfactory performance.

 

Primary duties and responsibilities include:

  • recruiting clinical sites and health care providers by visiting clinics within the country to introduce the programme and register participants for teleECHO sessions
  • providing administrative and operational support for the programme
  • assisting in the production and distribution of teleECHO session course materials and schedules
  • surveying participants for feedback and suggestions for future sessions
  • conducting training for participants
  • assisting with the development of clinical and curriculum brochures, web-based resources, and other outreach efforts
  • coordinating the development and preparation of marketing and promotional plans and/or materials, as appropriate to the programme
  • serving as liaison between MOHW faculty and participants
  • coordinating instructional course activities, which may include the logistics for distance delivery technologies
  • Facilitating and enhancing day-to-day operating relations with site coordinators and other stakeholders, as appropriate to the position

 

DELIVERABLES

  • To be determined in consultation with the ECHO Lead and Facilitator and Director, FHU

 

MINIMUM REQUIREMENTS

Education: A university degree in computer science, health informatics, health sciences, health/hospital administration, public health, or business administration, or related field

Experience: Minimum 5 years of experience working in a programme or project administrative capacity. Healthcare experience is strongly preferred

Languages: Advanced writing, communication, and presentation skills in English

 

CORE AND TECHNICAL COMPETENCIES

  • Strong organization skills
  • Ability to work independently without direct supervision
  • Experience with distance education programmes is highly desirable
  • Previous ECHO experience highly desirable
  • Experience working in an international context is highly desirable

 

OPPORTUNITY SUMMARY

  • Length of contract: one year, with the possibility of renewal pending satisfactory performance
  • Starting date: October 2019
  • Location: Kingston, with travel across the island Jamaica
  • Reporting to: ECHO Lead Mentor and Facilitator

 

MINISTRY OF HEALTH AND WELLNESS
REQUEST FOR EXPRESSIONS OF INTEREST
INDIVIDUAL CONSULTANT
COORDINATOR- ECHO

 

JAMAICA
Support for the Health Systems Strengthening for the Prevention and Care
Management of Non-Communicable Diseases Programme
Loan No: JA-L1049
Assignment Title:  COORDINATOR –ECHO (Extension for Community Healthcare Outcomes)

The Government of Jamaica has received financing from the Inter-American Development Bank (IDB) toward the cost of the Support for the Health Systems Strengthening for the Prevention and Care Management of Non- Communicable Diseases Programme, and intends to apply part of the proceeds for consulting services.

The consulting services (“the Services”) include managing the day-to-day operations of the Hub, coordinating and facilitating information flow between the Office of ECHO Hub (the MOHW) and ECHO spoke participants in rural and urban areas. The assignment is for a duration of twelve months.

The Ministry of Health and Wellness now invites eligible individual consultants to indicate their interest in providing the Services. The requirements are:

  • A university degree in computer science, health informatics, health sciences, health/hospital administration, public health, or business administration, or related field
  • Minimum 5 years of experience working in a programme or project administrative capacity. Healthcare experience is strongly preferred

The attention of interested Consultants is drawn to paragraph 1.9 of the IDB’s: Policies for the Selection and Contracting of Consultants financed by the Inter-American Development Bank GN-2350-9, March 2011, setting forth the IDB’s policy on conflict of interest.  A Consultant will be selected in accordance with the Selection of Individual Consultants method set out in the IDB’s Policies.

Expressions of interest in the form of an Application letter and Curriculum Vitae must be delivered to the address below (in person, or by mail, or by fax, or by e-mail) by September 17, 2019. The detailed Terms of Reference for the Consultancy Service is available on the website of the Ministry of Health and Wellness at www.moh.gov.jm.

The Procurement management Specialist
Support for the Health Systems Strengthening for the Prevention and Care
Management of Non-Communicable Diseases Programme
3rd Floor, Ministry of Health and Wellness
10 A Chelsea Avenue
Kingston 5, Jamaica W.I
 Tel: (876) 633-7934
E-mail: hsspproject@moh.gov.jm

We thank all applicants however please note only shortlisted candidates will be contacted.